Station Queues Drive Me Mad!
By I_am_Mummy | Thursday, June 17, 2010, 13:49
I am so frustrated by the ridiculous queues at Staines station. And it's not the people who are queuing that drive me mad, it's the station staff who do nothing to reduce the size of the lines!
South West Trains at Staines Station
It doesn't seem to matter what time of day I go down there, there's always a queue crawling along.
One time I went at about 4.30 in the afternoon and the ticket office was shut, the ticket machine inside was broken and there were about six people trying to buy tickets from the frustratingly laborious ticket machine outside. All this and there were at least three staff members just standing around in the ticket hall.
As the time for the train to arrive drew ever nearer and the queue moved painfully slowly I asked one of the staff if he could open a window to serve some of us. He said he would ask someone but when I went back some minutes later he was still just standing there. It drives me nuts! In the end I think he realised how ridiculous it was as he started saying he would let people through the barrier without a ticket and we could buy one on the train, but that can involve a row with the guard or station staff at your destination. I just don't understand why there are so many South West Trains staff apparently standing around doing nothing when they could be moving people through at twice the rate. What do they do all day??
During rush hours it's even worse. People regularly miss trains because the queues are so long, there's no one serving and the ticket machines are regularly broken. Sometimes you have to run over the bridge to try to buy a ticket from the other platform. And with hundreds of kids coming through daily now to visit Thorpe Park you'd think they'd want to be providing a better service to their regular, local customers.
Is it just me or does this wind other people up as well?